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up-to-date

Data for financial year ending 31 March 2018

The Silver Line Helpline

  • Income

    £4.7M

  • Spending

    £4.5M

  • Status

    Up-to-date

Charity no. 1147330 Company no. 08000807

Contact details

Public address

  • The Silver Line Helpline, Trade Tower, Calico Row, London, SW11 3YH

Aims & activities

The Silver Line is a unique national service that provides three key functions to support older people: 1. a signposting service to link them into the many and varied services that exist around the country; 2. a friendship service to combat loneliness; and 3. a means of empowering those who may be suffering abuse and neglect and, if appropriate, transferring them to specialist services.

What the charity does

  • General charitable purposes
  • The advancement of health or saving of lives
  • Disability
  • Economic/community development/employment
  • Other charitable purposes

Who the charity helps

  • Elderly/old people
  • People with disabilities

How the charity works

  • Provides services
  • Provides advocacy/advice/information

Income and Endowments:

£4.7M

Expenditure:

£4.5M

Assets and liabilities

  • £129.7K Own use assets
  • £0.0K Long term investments
  • £0.0K Defined benefit pension scheme asset or liability
  • £993.7K Other assets
  • £232.2K Total liabilities
Financial history
Compliance history

Fundraising

Raises funds from the Public

Trading

This charity has one or more trading subsidiaries

Gift aid

Recognised by HMRC for gift aid

Charitable spending ratios

95%
92%
5%

Charitable objects

THE CHARITY'S OBJECTS ('OBJECTS') ARE SPECIFICALLY RESTRICTED TO THE FOLLOWING: TO PROMOTE THE PROTECTION OF OLDER PEOPLE AND IN PARTICULAR; (1) TO SET UP AND MAINTAIN TELEPHONE LINES OR OTHER MEANS OF COMMUNICATION OR CORRESPONDENCE TO ASSIST OLDER PEOPLE IN DANGER, SUFFERING ISOLATION, OR BEING ABUSED PHYSICALLY, SEXUALLY, MENTALLY OR FINANCIALLY; (2) TO HELP OLDER PEOPLE WHO ARE IN DANGER OR IN NEED OF FINANCIAL, MEDICAL, PROTECTIVE OR LIKE ASSISTANCE AND TO GIVE SUCH OLDER PEOPLE ADVICE, GUIDANCE AND COMFORT; AND (3) TO BEFRIEND AND SUPPORT ISOLATED OLDER PEOPLE.

Governing document

MEMORANDUM AND ARTICLES INCORPORATED 21 MAR 2012 AS AMENDED BY SPECIAL RESOLUTION(S) DATED 23 OCT 2017

Area of benefit

Throughout England And Wales

Organisation type

Standard registration

Other names

The Silver Line

Policies

Risk management
Investment
Safeguarding vulnerable beneficiaries
Conflicts of interest
Volunteer management
Complaints handling
Paying staff

Land And Property

This charity owns and/or leases land or property.

  • 9 Trustees
  • 195 Employees
  • 4,500 Volunteers

Trustee board

Trustee Other trusteeships Charity status
Gary Francis Rycroft Mirador Up-to-date
The Elspeth J Thompson Charitable Trust Up-to-date
The Galbraith Trust Up-to-date
The National Council For Palliative Care Out-of-date
Dame Esther Louise Rantzen Dbe None on record
Jane Ashcroft Cbe None on record
Lorraine Alison Jackson (Chair) None on record
Michael William Josephson Mbe None on record
Martin Jones The Care Workers Charity Up-to-date
Andrew Geddes None on record
James Batchelor None on record
Denise Smith None on record

Areas of operation

List of regions

  • Guernsey
  • Isle Of Man
  • Jersey
  • Northern Ireland
  • Scotland
  • Throughout England And Wales